Help & support
Let’s get your family moving.
Find answers about invitations, billing, privacy and the data in your plan.
hello@softballgameplan.com · Please do not email passwords, payment details or private player documents.
Family invitations
Do I need to pay to accept an invitation?
Both plans include access for invited parents or guardians. Use the invitation with the email address it was sent to, then join the existing household. Invited members do not buy a second membership. The Family Game Plan is for more athletes, not an extra parent.
Which email address should I use?
Use the address that received the invitation. If a different account is signed in, choose “Use another account.” After account setup and email verification, the invitation page will show available invitations for your verified address.
What if my invitation is expired or I cannot join?
Ask the household owner or parent to renew the invitation. If you see an unexpected payment screen, do not purchase another plan to join. Contact support with the page address and the error text, without including the private invitation link.
Trials and billing
What happens after 14 days?
A payment method is required for the 14-day trial. Unless canceled before the trial ends, your selected monthly or annual subscription begins and renews automatically until canceled. Review the amount and billing schedule at checkout. There is no permanent free player or family plan.
How do I cancel?
Sign in, open Account & Plan and use the billing-management option to cancel your subscription before its next renewal. If you need help, email hello@softballgameplan.com.
Which payment methods can I use?
Cards and Apple Pay are supported where available. Checkout shows the methods available for your browser and device. Review your selected price and any eligible discount before starting.
Privacy and information quality
Who can see my information?
Household plans, saved drafts and notes are shared with authorized household members. Personal AI conversation history stays private to each account. Public player profiles are optional, with guardian approval for minors. Read our Privacy Policy.
How current is the directory?
Camp and coach information is checked against official athletics, staff and registration pages; scholarships use official provider sources. Coverage varies by school and opportunity. Past camp dates and scholarship deadlines leave the current catalog. Always confirm availability, eligibility and final details on the linked official page.
Does the demo show real families or current opportunities?
No. The interactive demo uses a fictional player, schools, coaches and opportunities. Its example data is separate from the live catalog; demo changes stay in your browser tab and do not send messages.
Still need help? hello@softballgameplan.com